Returns & Exchange Policy

Eligibility and steps for returning or exchanging a Lareeza order.

Damaged, defective or incorrect items

Please inspect your parcel when it arrives. Contact us within 48 hours of delivery if an item is damaged, defective, leaking or different from what you ordered. Include your order details and clear photos or video of the parcel and product. Once verified, we will arrange an appropriate replacement or refund.

Unopened products

An unused product that remains unopened and in its original seal may be eligible for return or exchange when you contact us within 7 days of delivery. Approval is required before sending anything back.

Items we cannot accept

For hygiene and safety reasons, we cannot accept a cosmetic or personal-care product that has been opened, used, altered or returned without its original packaging, unless it arrived defective.

Return delivery and refunds

For a verified damaged, defective or incorrect item, Lareeza will cover the reasonable return or replacement delivery cost. For an approved change-of-mind return, the customer pays return delivery and original delivery charges are not refundable. Approved refunds are processed after inspection, normally within 7–10 working days. Cash on Delivery refunds may require bank or mobile-wallet details.